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Sony xperia m5 update could not install

badgamerdz
Besucher

Sony xperia m5 update could not install


I can download the marshmellow update but when i click on install i get an error it says Could not install the new software version. Try again. I tried couple of times downloading the same update but it still doesn't install.

55 ANTWORTEN 55
Christofer
Champion

@Spinner912 You're welcome!

srchanda_1
Besucher

Please help me 

Christofer
Champion

Hi @srchanda_1, sorry to hear this.

I recommend that you perform the update using a PC and Xperia Companion if possible.

I hope that this is helpful. Slightly_smiling_Face

Simsap
Besucher

I've tried in all suggested ways but it doesn't work.

profile.country.PH.title
MarlonUk1
Expert

try to run the Xperia companion with admin privelages.

re install Xperia companion

use different port

make sure to have a fast stable connection

allow thru firewall

use a different PC

restart your device before connecting

check Xpericheck.com to see if the udpate is really available in your area.

Christofer
Champion

Hi @Simsap, I'm sorry to hear this.

Did you receive an error message when you tried to update your device using Xperia Companion?

Let me now! Slightly_smiling_Face

Simsap
Besucher

Hi Christofer,

Yes I did even using Xperia Companion.

Thanks,

Simone

Christofer
Champion

@Simsap Could you please let me know what the error message in Xperia Companion or upload a screenshot of it?

Simsap
Besucher

Sony.jpg

That's it.

Simsap
Besucher

Sorry I didn't mentioned you

@Christofer