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badgamerdz

I can download the marshmellow update but when i click on install i get an error it says Could not install the new software version. Try again. I tried couple of times downloading the same update but it still doesn't install.

Uliwooly

Are you using XC?

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

badgamerdz

Xc ??

badgamerdz

No i au downloading it fromage my phone update center

Uliwooly

Keep us updated.

belford

hey guys i dont know what is going on but is like the 10 time that i downloaded that latest uppdate on my M5 and when i try to install it restart and all but say it could be installed?? pls help me

Uliwooly

@belford

what if you use XC ?

Xperia Companion (XC)

Software Repair Guide

Alternatives on How to backup Xperias

http://talk.sonymobile.com/thread/36355

Krimlen1

I've just bought a Sony Xperia M5 3 days ago after my Xperia C has had its final breath, it came with marshmallow 6.0 out of the box and there was a pending update, I tried installing it, it downloads the update, restarts then a minute after restarting it shows a message that the update has failed.

what I've tried:

using PC companion

factory resetting the device

in total I've tried about 10 times, I've done some research here and nothing seems to help, please assist.

19667

Dear Now PC Companion not support for the updates. so try to update using Xperia Companion. and if you have already try with Xperia companion there is a another way to update phone using Flashtool. you can flash you phone using flash tool with or without loosing personal data. i think it will be helpful for you.

thanks