Vaio Care Update 6.4.0.15030

[bbeard]

Have attempted to install this update several times.  Each time receive the message 'Installation failed' and 'Please wait a while, then try again'.

Any assistance in overcoming this issue would be most welcome.

[jamtoday]

Hi bbeard

Same problem here! Vaio Update advised me an update was available to download. Tried to download several times, very very slow, kept stopping. Eventually got a download to complete, the installation seemed to go OK. Rebooted and got a message that the installation failed.

Decided to uninstall my version - weirdly, same version number as above. Tried to download from Sony website but download very very slow again and gave up.

Hope to get some assistance, like you.

[jimbo_bms]

Hi

Same trouble here.  I was advised that there was an update and tried to install it.  The update downloaded but when it restarted I got the "installation failed" note.  Since then have attempted to re-download/install etc but nothing happens.  Seems that it doesn't want to download.

Has anyone got any ideas?

Thanks

James

[apparas]

Hello, I tried to install the update from sony downloads, it has been istalled correctly, but when i start the vaio care program it showed an information tag with an update again!!!!

Sony should provide feedback therefore might be a bug...

Apostolos

[chapita]

Same issue as apparas, exactly the same.

[celofun5]

HI!

Same here. VAIO Update5 offers me to install. It installed it and reboot the machine. After rebooting the update program says: unsuccessful.

Ok then, went to support page and downloaded. Double click on exe... says extracting... and when the 'extracting' process indicator line ends nothing happens.

At Third time went the VAIO Care programme (maybe previous version) and in settings tried to search for updates. it says immediately: unsuccessful, try later.

Hmmm wierd...

Today I think I have to do a system tune up on my notebook with the VAIO Care program. (defrag, registry cleaner...etc.... loved before...).

When finished that, the web pages looks wierd... restart... looks wierd again (attached the image (firefox4)). Then press restore on the Care program (system tune-up)- And works great again.

Tried this again (run system tune-up, but turn off the registry cleaner part) and the web-pages went wrong again... restore... good...

And the new menus in Care program didn't show up. (like fan checking), but the help file mentioned now. (before not) So the new Care version installed or not? Didn't know exactly.

So maybe there is(are) a "little" bug(s) in that version   (how can I put back the previous Care version? Or will be a next version soon?)

(VPCEB2Z1E/BQ)

[braplin]

I have had 6 HOURS trying to sort this problem, I got it to install by clicking it in the start menu and acepting the terms, But when running the care program it asked to update when shows in the uninstall programs that it is the new  update, I have still got a problem with the program crashing now & then.

[chapita]

I had the same issue after run Vaio Care in FF4, solve it by run CCleaner.

Regarding the Vaio Care issue itself, still not solved.

[alex.zamfir]

Same problem here. Anybody from Sony reading this forum?

[Blencogo]

This is a user forum and is not regularly monitored by Sony - how many of you have reported this using the official support channel - Vaio Support?

However, I have already escalated this problem yesterday and received a reply from Sony Support this afternoon.

The problem has been referred to the engineering and web departments who are investigating - however, to assist with the investigation they have asked that we always give the Vaio Model being used when a problem occurs and also the software Name and Version you are updating FROM as well as the version you are updating TO.