WH-1000XM3 Noice Cancelling jumping in and out

[TobiasRodak]

I bought a WH-10000XM3 yesterday. When I start it, the noice cancelling function seems to jump in and out a few times, maybe once every 30-60 seconds. It leads to a chiming sound ("ding ding") and the feed cutting out.

Is it supposed to do that?

[IamNic · Accepted solution]

Hello @TobiasRodak,

what you are describing seems to be the "adaptive noise cancellation" which changes the mode depending on the detected activity (walking/sitting...).

You can deactivate it in the Headphones Connect app.

- Nic

[Lord_viridis · Accepted solution]

Agreed, it sounds like it's switching between detected activities such as "sitting" "walking" etc.

Set to always NC in the app for full NC

[TobiasRodak]

Thank you very much, that helped! (I had trouble logging in and was not able to send my thanks earlier.)

[TobiasRodak]

Thank you very much!

[IamNic]

Hello @TobiasRodak,

you're welcome. Glad @Lord_viridis and I could help

- Nic