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Purple patches at the sides

profile.country.BG.title
d10a7k56m5e92e55
Explorer

Purple patches at the sides

The TV is KD-55X8005C. Yesterday, after a restart I've noticed two big purple spots on left and right bottom corners:

IMG_20190318_174718.jpgIMG_20190318_174816.jpgIMG_20190318_175019.jpg

 

 

I'm 100% sure that those were not there before. The only think that happened the last couple of days is the new firware update 5.417, but I do not think a firmware can cause this?!?

 

Any ideas what could have caused this and is it fixable?

 

The TV is 3 years old and out of warranty, so out of luck.

 

Any help will be appreciated. 

 

2 REPLIES 2
profile.country.GB.title
jumpsuit
Expert

Hi @d10a7k56m5e92e55  and welcome to the Community :slight_smile:

 

I believe this is known as 'Magenta noise' and is a hardware problem rather than

an update problem. (Other manufacturers such as Samsung have had this occur too.)

You will probably need a new panel / screen.

 

Another member may be able to give a more technical description but

either way the only thing you can really do is call Support.

 

Details here

 

Keep us posted :slight_smile:

 

profile.country.BG.title
d10a7k56m5e92e55
Explorer

Just to help people with the same problem, I will post my recent findings. The problem is not with the matrix/panel but with the back light. For unknown to me reason some leds of the backlight started glowing in blue/purple color. To be able to prove to my local Sony "authorized" service that it is not the matrix/panel, I've opened the TV myself:

 

IMG_20190324_115505.jpg