Problems with ARC connecting on KD-43x8309c and HT_ct380

[Treerat]

I have just purchased the above  and set it up yesterday and all worked fine . Switched TV on today and I find that I am unable to connect TV to the sound barusing the ARC connection. It all worked fine yesterday but todayunable to connect. I can however still connect using the optical lead.

It does not find the sound bar in the Sync settings ( yesterday it did ) and I have done a hard reset of the sound bar.

ANY help will be appreciated.

TIA

[Treerat]

Is there anyone that can help an old man? PLEASE, sony have advised to do a hard reset back to factory settings which I have done. I have reset the sound bar but still NO ARC connection.

I will contact Sony again but is there anyone that can help me out in the meantime ?

Thanks

[Anonymous · Accepted solution]

Hi there

If you have both the optical cable and HDMI cable connected at the same time, it wont work.  Please remove optical cable.

Please have a read of this thread to see if any of it helps.

https://community.sony.co.uk/t5/televisions/arc-stopped-working-on-kdl-46ex503/m-p/2109952

Cheers

[Treerat]

So many thanks for the help. The advice given seems to solve the problem. Now I have to discover WHICH device is causing the conflict .EASY!  Many many thanks.

[ATOY1240]

I have just bought a the new tv and sound bar HT-NT3 and the tv will not find the soundbar with bluetoooth.

50 mins with john Lewis technical achieved nothing

can anyone help?

[ATOY1240]

what is an optical cable

[John1950Hitchin]

@ATOY1240 Easy to find using Google or another search engine. On Wiki :-

Also known generically as an "optical audio cable" or just "optical cable", its most common use is in consumer audio equipment (via a "digital optical" socket), where it carries a digital audio stream from components such as CD and DVD players, DAT recorders, computers, and modern video game consoles, to an AV receiver ..

There is more to read