kD 49XD7005

[Sean2093]

Hi I’ve just updated my tv to aero.now it keeps rebooting when I use a vpn on tv I’ve hard reset it also factory reset it aswell but still doing it.but on older version of firmware it worked fine.can anyone help me please thanks sean

[Sean_Mc]

Hi Sean,

Can you let me know if there are any LEDs blinking at the bottom of the TV?

Best wishes,
Sean Mc

[Sean2093]

Hi
No

[jgn88n]

Another Sony TV bricked by this update. No word from Sony to help out their customers. 

[Win_88]

Hi Sean,

I hear that using a VPN sometimes does that. It's not something that's officially supported by Sony as far as I know.

Win_88

[Sean2093]

Hi 

yes but not all the time.but still reeboots I’ve phoned Sony up and told all this and done factory reset and hard reset but still no joy I’m sure it’s the new update they sent out even other members having the same issue told Sony all this now there saying they carnt do nothing because warranty ran out so Sony thanks a lot for the new update what’s  defected my tv.will not ever buy another product from you again!!!

[jgn88n]

Keep at them, I’ll be screenshotting all these comments and showing them how out of line they are. 

[Sean2093]

I will mate.all they kept saying there TVs at Sony had no problems.well
won’t be buying anything else off them

[Sean2093]

Well been on the phone to them once again.still getting the same story there’s nothing wrong with new update and it’s a hardware fault.but how did it work perfect before the new update once again lost it with customer service so put phone down .come on guys there something we can do who is having same problems 

[jgn88n]

Same line they’re playing to me. Don’t give up, keep at them