BBC iPlayer padlock symbol on some programmes

[egd1955]

Hi, just bought a Sony Bravia 8 TV (K65XR80U).

this evening I went into BBC iPlayer to watch Wolf Hall all the episodes have a padlock symbol on them and when I click on an episode it just gives a description of the episode and no option to open the padlock. I do not have parental controls set on the iPlayer or TV. When I went into settings on the IPlayer on the TV under parental controls it said it was honouring settings in my device! 
other shows didn’t have a padlock so it seems related to parental control!
fortunately I have an Apple TV connected so could watch it via this but I would like to unlock the programmes on IPlayer via the TV.

my tV is up to date in terms of software updates 

any ideas to solve it?

thanks 

[TheGOAT]

@egd1955 I suggest that you uninstall the updates of the Catch-up services App and try opening the BBC iPlayer from the Catch-up app, you can go to Settings > Apps > Catchup > Uninstall updates then Force stop. Let's see if that works for you.

[Lord_viridis]

It could also be the parental controls on the Google account linked to the tv, I'd check that too.

[egd1955 · Accepted solution]

Hi All, thank you for your suggestions. I have solved it. I had gone through Google Assistant mic and BBC iPlayer doesn’t support Google Assistant so when I thought I was looking at iPlayer I was just looking at google search results. When I clicked directly through to iPlayer from the TV menu there was no padlock. I had a live chat with BBC and they confirmed Google assistant isn’t supported by them so I will not be able to use it to open iPlayer. They are also waiting for Sony to request that all Bravia 8 TVs are certified by BBCiplayer to ensure we all receive the best possible service and experience