@royabrown wrote:You will have to be a bit careful returning the Sony here. The new Consumer Rights Act also gives the retailer the right to one go at a repair or replacement, and you have a TV here that is capable of being repaired, for once, at least from the 'no picture' fault back to the usual level of Sony malaise.
Since you want it replaced because of the latter, this hard fault puts you in a more difficult position, paradoxically.
Something along the lines of "OK, this is a crap TV, and I would like a Panny instead. And yes, I know it's a broken crap TV, but even if you mend it, it will still be a crap TV I don't want".
And then trot out the usual arguments. Good luck getting the Panny - persevere and you will succeed!
Well, I took the tv back to Currys this morning expecting to have to battle through crowds of bargain hunting sales hordes 
Hardly anybody in the store at 10:30am. Hmmm. That's by the by anyway. I asked to speak to either the manager or a duty manager. I did so and this jumped up officious 'person' said that there were procedures to go through and that an engineer would have to come out and take a look. I stood firm and told him that the tv had only been purchased 30 days ago, not delivered until a few days later anyway and that Currys have a supposed 30 day no quibble return policy. I then again stated the problems I have had with the set and mentioned this very forum and that as of last night there were 390 pages of people complaining about the problems. I then siad that the tv was in the car and it was NOT going back to my house. I said, before he had chance to say anymore, that I did not want a like for like replacement and that I had no faith in Sony and that I wanted a different make of tv. At this point I think he realised he was not speaking to any old customer who was going to be spoken down to. He directed me over to a guy at a desk where the return was started. !5 minutes later a nice young guy wheeled out a Panasonic TX 50" 4k UHD to our car. I'm just in the process of setting it up now.
I would advise anybody (everybody on here of course) to get these sets taken back. Do not sit and take what Sony are telling you that a firmware update will sort the problems. They might, but they might not and for the money people are paying for them, discounted or not, that is not acceptable. Take them back folks, now. It's the only way Sony will take notice.
@Scallygally wrote:
Been on the phone today to Currys. nothing Currys can do as the TV is a little older than 3 months. decided to phone Sony and told them about the endless problems i'm having such as freezing, rebooting, lip sync issues, remote control lag, sluggish android software, lack of you view recording. first question the guy asked was "have you checked the batteries in your remote?". what sort of an outfit is this? Sony products used to be great but i wont be buying into their market in the future. god knows where i stand now as Currys couldn't give a toss and the Sony helpline was as much use as a chocolate teapot. I might just take the TV down to the Currys shop and have it out with them. £999 for a complete dud of a TV. I may as well have bought an Alba TV from Argos, at least that would have got the basics right.
I have to say, that, at only 3 months old I would think you are well entitled to a full refund still on this tv. Did you use a credit card to purchase it? Even if only a partila payment as long as you have paid at least £100 via credit card then they (the credit company) are jointly responsible for the goods. Do not let Currys off the hook. Do not let them babozzle you into thinking you have no rights etc. You do have plenty of conusmer rights in law in the UK. Be polite but firm with Currys. Tell them that you are unhappy with your purchase and that you would like a replacement or, if that is not possible then a full refund under the consumer act. Please look up the consumer act and just get vaguely familiar with it. The basics are very easy and you should quote them to whoever you speak to. I went about getting my tv returned by blunt force. I was still polite and did not swear once. I stated that I was upset and angry but that this was not the fault of Currys employees, that often helps to get them onside. If this does you no good then phone Currys help/support staff and request a return authorisation.
For my part I can happily state that the Panasonic I picked up this morning (though it cost me and extra £50 and the officious manager would not even waive this as a good will gesture 😞 ) is absolutely fantastic. I thought the picture quality was good with the Sony (when it worked) but the Panasonic's is actuall even better! Standard definition is more like HD on the Sony while HD is incredible. It's been easier to set up and a lot quicker. Everything just works so much faster with no lagging. If anybody is interested I now have a Panasonic TX-50CX700B. I love it
I'll only stay on here to lurk for a short time now. I wish everybody the very best of luck in getting some sort of satisfaction with their respective tv sets. I'm absolutely not going to gloat because I am out of this mess. I truly feel for all of you who are still suffering problems 😞 I would like to say a massive thank you to all those who have answered my questions and queries over the last few weeks, cheers guys and girls
Finally, may I wish you all a very happy new year, I hope it brings you tv sets that just work as they are supposed to amongst other good things of course.
Take care all.
Kevan
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