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Vertical pink line down xz3 screen

Douglasson
Visitor

Vertical pink line down xz3 screen

I've only just had  Xz3 and I have an intermittent pink line down the screen. I took a screen shot to show the store but it doesn't show on the picture. The store seem to think this is a software issue ,has anyone else had this? 

8 REPLIES 8
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skycamefalling
Contributor

That's a hardware defect, one of the pins for the screen seem to be broken/wobbly. That's why it's not present on the screenshot and therefore cannot be a software fault.

Get your phone exchanged. 

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Lord_viridis
Expert

I would agree that if possible, look at exchanging it at the retailer, if that is not possible, get in touch with your sony mobile local support for options.

Jonyny
Visitor

can you post a photo of it? (obviously not a screenshot)

Douglasson
Visitor

received_369547830449881.jpeg

Here's a picture of it .O2 are saying they'll replace it so I'm going in tomorrow

Brian_gjx
Visitor

First time user of Xperia phone.
I just ceated an account to report the issue and found some else is having the same issue.

I don't have camera with me right now (other than XZ3 itself), so I can post it, but my XZ3 have exact same problem.

The location of pink line is a bit futher left in my case.

I'll bring it back to the store tomorrow.

Robert1960
Visitor

I have a green line but same fault Screenshot_20181114-161603.png

kl0
Visitor

I have the same issue. 

Mz15
Visitor

I habe the same problem, vertical pink line, and the battery goes empty fast, tips? Any solutions or advices?