- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
I have a Sony Xperia XZ2, after heavy and clumsy use, the screen has separeted from the chassis, the phone worked fine for another 4 hours, then suddenly the mobile radio stopped working, Ive restarted the phone, tried entering *#*#4636#*#* and turning the mobile radio on, but it doesn't seem to turn on even if the slider is on the "on" side. Also it doesn't save if I go out and enter again. Is there anything I can do to further diagnose?
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
SOLUTION!
I disassembled the phone (following this guide, up until step 10). I found that the connector that connects the mobile radio and the fingerprint scanner had come loose (see picture). I just popped it back on, et voila! actually quite an easy fix, as my screen is already loose from the chassis ☺
Here is a picture of how it looked as I found it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Use the support app for testing and if necessary take up contact with Sony.
(to start with)
Come back for further tips if needed.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Are you using a 3rd party app for FM radio on your phone?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Sorry for the bad explanation, it's the cellular radio. The radio that connects to the celltower, that is not working correctly.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
That's Ok , i was just asking because i found this article that says Xperia XZs series do not have FM radio and you have to download a third party app for it: https://bit.ly/3yQ3Y3h
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
SOLUTION!
I disassembled the phone (following this guide, up until step 10). I found that the connector that connects the mobile radio and the fingerprint scanner had come loose (see picture). I just popped it back on, et voila! actually quite an easy fix, as my screen is already loose from the chassis ☺
Here is a picture of how it looked as I found it.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
Thanks for the input, Sony wasn't of much help, however I found the solution myself! (see other comment)
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content
That looks like a sketchy link to me! However I found the solution, see other comment.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Highlight
- Report Inappropriate Content