Hi
I wasn't given a reference number for my call. I struggled to find the relevant support on the website and when I finally found a number to call, I had high hopes that finally I was on the right track. The salesman Andrew took my model number (more than once as he had admitted he hadn't written it down) and told me that the only battery that he could sell me had a larger capacity than my original battey and so would be 'convex'. When I asked him to describe how the battery would sit in my laptop, he clearly had no idea if the laptop would sit flat on desk, would still fit into a laptop skin, etc. He then aggressively snapped that 'look this is the only battery I can sell you' before I asked repeatedly to speak to a manager. When he came back on line to take my details, he patronisingly asked me if I understood what he was saying.
The following day, someone called me back from head office, listened to my complaint, apologized and was able to sell me a replacement battery which he has assured me will be exactly the same size as my original part.
So alls wells that ends well but why does Sony make it so difficult to buy a genuine part?
