Vaio VGN-FZ21Z Webcam will not work.

[EpicLuke]

Hello to the community!

Well as you can see from the title my webcam wont work.

i have the vaio capture  utility on my pc and when i open it it comes up with a blue screen and the world 'input'

I look in the options and click on cam/mic options , and its saying theres no webcam to use.

its a built in motion eye by the way.

I click on  control panel > device manager and  under imaging it has ' usb device' i click update drivers and it says there all up to date.

this is the limit of my knowledge and i dont know what to do, help!!?

[Blencogo]

Hi EpicLuke and welcome.

You need to install the correct camera driver - it looks like Windows has installed a generic USB driver.

Go to the Support Pages for your Vaio and open the "Preinstalled Drivers and Utilities" section. 

http://www.sony.co.uk/support/en/product/VGN-FZ21Z/updates

Download the Preinstalled Drivers Package and when downloaded, right-click on the F21_Drivers.zip file and choose 'Extract All'.  Extract to a location like C:\Drivers where you can find them.  Install the Camera Driver (Ricoh) by running the DPInst32.exe inside the file (or DPInst64.exe if you have a 64-bit system).

Good Luck