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The ASSIST button on laptop no longer works it goes to vaio care and instructions there do NOT repair or indicate a problem HELP

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johnjarvis
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The ASSIST button on laptop no longer works it goes to vaio care and instructions there do NOT repair or indicate a problem HELP

My vaio laptop ----the assist button does not operate correctly it sends me to Vaio care  suggests I run one click care to correct fault this does not work so how do I repair fault???

MODELVPCEC350E

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