Motion eye not working - vgn-nw26m

[tuntyof]

Hi

Go easy on me please, this is all new to me!

My daughter's machine with windows 7 from new was bought from pcworld 2 years ago. She has just decided to use the built in camera but it won't work and we are not sure if it ever worked. There is the arcsoft software installed but I can't find any driver or anything related to imaging devices - i'm assuming that's the problem but I can't find this in sony support downloads.

Phoned Sony support also but can't get through - any help much appreciated

[rich912 · Accepted solution]

Hi tuntyof,

Unfortunately it would seem  the problem is hardware related but exactly what is impossible to say. I can understand your reluctance to carry out a factory reset although this is usually completed without problem but reinstalling third party applications and personal data is time consuming.

A repair will no doubt be expensive and the cheapest option would be to purchase an external USB camera.

Rich

[tuntyof]

Hi Rich

That's the plan then - a new external camera

Thanks for your help over the last couple of days - much appreciated

Happy new year

Tuntyof

[rich912]

You're welocome tuntyof and a happy new year to you too.

Rich