my Xperia m4 aqua will restart itself and I did factory restorations and nothing

[Fer20]

Hola mi Xperia m4 aqua se reiniciar solo ya le hice restauraciones de fabrica y nada .

Lo estoy usando normal y reinicia y se queda colgado me toca precionar el botón de inicio y ahí se prende normal

Hi, my Xperia m4 aqua will restart itself and I did factory restorations and nothing.

I'm using normal and reboots and stays hung I have to press the start button and then it turns on normal

-GT

[Lina]

Hello @Fer20, welcome to the community! Your query was translated to English, since this is a international forum.

I'm really sorry to hear about your phone. Can you explain a bit more what happens and when the phone turns itself off? Is it when you use some special application or when you make a call?

I do suggest that you test your phone without a SIM-card since a damaged or worn out SIM-card can create the behaviour you describe. The same goes for a damaged or worn out Memory-card, so also remove the memory card if you are using one.

You can also reboot your phone in safe mode. In Safe Mode, all downloaded applications are temporarily inactive, so you will know if there's any third party application that's interacting with your phone and making it turn off. To exit Safe Mode, just restart your phone as you usually do.

Keep me posted, and have a nice day!