mp4 video type is not working.

[Rumz]

Am using Sony Xperia M4 AQUA DUAL. This phone is not supporting the Mp4 video files as it throws error as cannot play the file.

I have also updated my mobile with the latest update.

May I know how to solve this issue

Thanks
Ramya

[Thommo]

Use an app called either VLC or MX Player

[netto]

MP4 is a common format, how it can not supported? Have you try record video from your camera and replay again? Sony video camera format is MP4.

[Uliwooly]

@netto

Not entirely true, mp4 has different compression types. @Rumz were those MP4 videos transferred from a computer? 

[Rumz]

Not transferred from computer. I got tat movie file from another mobile. And I have also noted tat m4 aqua spec has showed the support for mp4 files.

How come it don't support now

[komilAD]

Go into developer options and select 'use NuPlayer'. It worked for me.

[Nyl]

I got a different problem with my phone. Which is Sony M4 too. Everytime I record a video, it doesn't have images played on the screen. Its like 'total black' but. The sound is playing but the video is full blackout.

How can u help me in this?

[komilAD · Accepted solution]

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@Nyl wrote:
I got a different problem with my phone. Which is Sony M4 too. Everytime I record a video, it doesn't have images played on the screen. Its like 'total black' but. The sound is playing but the video is full blackout.

How can u help me in this?

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@Nyl

Can you see your videos on computer? Also try downloading different app from play store (e.g mxplayer) and check whether they play normally. 

[Rumz]

Thanks much. It's working for me now..

[Rumz]

@nyl - may I know wat type of file extension it is. Even I got the same issue and it worked after installing VLC media player.

Also try the developer options Nu player.