Can't use Sony Bluetooth Headset MBH10 for calls with Xperia M5

[Jotenko]

Xperia M5 actually pairs with headset MBH10, but it can't be used for calls. I can use it for multimedia and music, but for calls, I can't use it. There's an option to turn on call audio when I click MBH10 under Bluetooth Devices, but this option is greyed out.

Old Xperia M pairs just fine with MBH10.

Tried everything. Rebooting, pairing again and again, nothing.

[Uliwooly]

@Jotenko

what if you reset the MBH10 

[Jotenko]

What do you mean by "resetting" the MBH10? I've put MBH10 in pairing mode several times, and I actually pairs with Xperia M5, problem is that Xperia M5 can use it for music and video only, can't use it for calls.

It's like Xperia M5 sees the headset as a regular speaker, with no microphone.

[Jake-SonyXperia · Accepted solution]

Hi @Jotenko,

Based on the compatibility list, the M5 is not compatible with the device, this is likely why you are having issues with connection.

Compatibility list MBH10

Based on the requirements for use it is theoretically possible that these two devices would work together, however, if you have gone through multiple troubleshooting then this is not likely going to work correctly.

You could try booting the M5 into Safe Mode and testing.

Safe Mode

let me know how you get on.

[Jotenko]

I bought the MBH20 and works perfectly with the Xperia M5. MBH10 is not compatible.

This should really be more clear in Sony's website. Xperia M5 doesn't show as compatible for both MBH10 and MBH20, but it works only with MBH20.

Is the customer supposed to just guess?

This is the info taken from Sony's website, btw:

Compatibility for MBH10
Xperia™ T
Xperia™ acro S
Xperia™ ZL
Xperia™ J
Xperia™ SP
Xperia™ Z Ultra
Xperia™ V
Xperia™ Z
Xperia™ Z1
Xperia™ sola
Xperia™ U
Xperia™ P
Xperia™ S
Xperia™ arc S
Live with Walkman™
Sony Ericsson txt
Xperia™ active
Mix Walkman™ phone
Sony Ericsson txt pro
Xperia™ ray
Xperia™ mini
Xperia™ mini pro
Xperia™ arc
Xperia™ neo
Xperia™ neo V
Xperia™ pro
Xperia™ PLAY
Xperia™ X8
Spiro™
Aspen™
Cedar™
Vivaz™
Xperia™ X10 mini
Xperia™ X10
Vivaz™ pro
Hazel™
Elm™

Compatibility for MBH20
Xperia™ Z1
Xperia™ Z1 Compact
Xperia™ T2 Ultra Dual
Xperia™ Z Ultra
Xperia™ Z
Xperia™ Z2
Xperia™ M2
Xperia™ M2 Dual

[M5Sweden]

Hi!

Even if this topic is bit old (was the only topic found when searching for MBH20), I thought I had to reply cause I found it being "wrong"...

MBH10 + M5 is working perfectly well. Phone calls, music been working perfectly for 2 years.

(note this is not the M5 dual)

I lost the MBH10 a month ago, so I bought a MBH20 instead. This one is not working at all when used for phone calls. Pairs just fine, diagnostics are OK etc... But the other end only hear noises if anything at all. The MBH20 is tested on other Xperia and works fine.

Restored the phone to factory settings did not help a bit

And of course, all this 2 weeks after warranty expired