Cashback serial number problem

[dchhui]

Hello all.
I am trying to claim the cashback on a Sony VG-C77AM grip that I bought from one of the recognised retailers. However I am running into a problem that the form says the serial number I need to enter should be 6 digits but there are seven on my grip (Technically 6 digits and one letter). Can anyone advise on what I am supposed to do?

[EdwinaU · Accepted solution]

Hi dchhui,

Thanks for joining the Community. You may need to contact support about this as it appears to be a known issue as discussed before here.  You can reach them at: support.

Cheers,

EdwinaU

[dchhui]

Thank you. I will try to contact support when I am available.