So
I have given up.
I visited my local John Lewis and got a great response. My TV died on 3 June 2017. Its second fault with basically total loss of service. I have had a 65" Black Rectangle with a Sony logo on in my house now for four weeks.
Sony are terrible
The repairer are terrible
John Lewis on the phone have been frustrating using words like "follow the process" and Consumer Rights Act vs Sale of Goods act. I went into the store on Sunday and again on Monday.
They contacted Sony who wanted to send a different engineer to look at and repair the TV.
I have had enough and the JL store in Leeds were very good and have offered me a contribution towards a new TV. Given my experience I have taken their offer and bought a Samsung QE65Q7F instead. I can't buy Sony when they behave like this, especially when this thread is full of people who have had upgrades to XE9305s and compensation.
The XE9305 is £3k. My XD9305 was £2k when I bought it in December 2016. I've now had to spend £800 to buy another TV to replace this with just to be done with it.
The repairer last attended on 19 June. I have just been called today - 30 June to advise the replacement, replacement part has arrived after they blew the last one up.
I now have a new Samsung coming on Wednesday and JL are taking the Sony away.
I will be writing to Sony and BBC Watchdog about my experience.
Check out the video here: https://www.dropbox.com/s/9x91d8xagdexyq2/Sony%20TV%20Spark.mov?dl=0 (audio is out of sync for some reason. Sparks at 5:30)
I love his use of a cordless drill to rag it all apart and no special gloves or protective equipment either.
Anyways. Goodbye Sony and Good Luck everyone else.
isnt it and still no acknowledgement from Sony.
