XD9305 - Loss of all power

[strober5282]

Hi - Has anyone experienced a loss of power on the new XD9305?  Having switched TV off as normal yesterday, it is now dead.I have checked power and I have checked fuse - a 10Amp one and still nothing.I have also tried the button at the back and the remote ( and changed batteries).

Very frustrating as having bought the latest TV Sony have out ( in June), less than 6 months later TV is dead.

[TudRich]

Just a quick update, Sony engineer came out yesterday, tried the power pack and said it was probably the DPS board. Took the tv away to be repaired at Sony (quoted up to 7 days). Apparently they have replaced a lot of these board in both the 55" and 65" models.

[xd9305]

On the other hand The specialist in 3rd party company insured me that the problem in DPS board is not as big as everyone thinks. And it’s only a little chip on the on the DPS board causes all problems, and it's easily to replace just this chip instead of entire DPS and the price of the chip which has to be slightly more powerful is only ( 6 EURO )  and the complete DPS around 600 USD if I’m right. But While TV is still under warranty his not allowed to do this tricks ( installing more powerful chip ) So even if the warranty is over there is a possibility to fix it cheap and more reliable.   

[maj_storm]

hey

although im upset about what happened, im very pleased that my tv was repaired so quickly. like with all electronics faults can happen. i know this i work with a robotics company in a technical department which is why im writing to your statement above.
there are cases where i am not aware there is a problem. simply because the customer has not reported the problem directly to my department.
it has been sub contracted out to an engineer who has ordered in parts. This is controlled by stores / stock control.
it's not my job to pack a box, nor is it the job of the stores department to repair my machines.
only after long investigation tracking the history of the flow rate of the part in question which can take days if not weeks for our machines. i can see why sony technicial department which i am sure is much bigger than ours like thier stores system could mean tracing 1 part for 1 model of tv out of the thousands out there made all over the world could take a little more than a simple phone call..
so just because they say there is no known issues for a failing dps board maybe because parts are ordered sent out - nothing to do with the technical department. and sent back to stores under RMA to be repaired - again usually by another company.

just an idea..

[warburd1]

Same problem with my TV, I have been told the engineer is busy so I have to wait six days for their visit, they are due on Tuesday (4th April).

[warburd1]

Update on my TV, engineer has just been, problem is the DPS board, no surprise there. He says he will have to order one in and will take about a week, why can't they just order in a stock of them? He will fit the board on site when received. Had to provide a copy of my receipt before he would proceed.

He mentioned that he personally had done 10 DPS board replacements in the last month!

[TudRich]

Got my tv back last Friday, all working so cross fingers

[bazza525]

Purchased this expensive tv from John Lewis July 2016, today it fails to turn on.  I see this appears to be a known fault, any feedback appreciated.  Anyway, called JL this evening, sending a Sony engineer on Thursday.  Will he fix it here I wonder?  As a common fault surely he will have the relevant part with him?

If it has to be taken away, how do they transport these bendy tv without damaging them?

Thinking of asking for a replacement, but do I want another Sony product?

[Anonymous]

Hi @bazza525

I have merged your post into the main thread in regards to this issue and have edited the subject title to reflect this thread.  As you can imagine if everyone created a new thread for this issue, then the forums would get rather messy.  Also you posted in the general chat section and not on the Android TV board.

In regards to your questions:

• Engineers are aware of some XD93 TVs experiencing a power failure - a DPS board is normally ordered and replaced.  I would imagine that the engineer would take the TV away for repairs - but thats just a guess.
• The engineer should box the TV up according to their own handling proceedures.  I guess each company may be different.  But it should be transported with care!  Alternatively, as its a 'bendy' TV - he could just simply fold it in half 

Cheers

[bazza525]

Cheers for info.  My 9305 is on a wall bracket, I assume this is not an issue for the engineer?  

[Anonymous]

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@bazza525 wrote:

Cheers for info.  My 9305 is on a wall bracket, I assume this is not an issue for the engineer?  

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It shouldnt be - as long as they have clear access to the TV - although they may ask you to help