x900h restarted itself

[yangma]

it restarted itself making a weired noise for like 5 secs. happened twice. has this happened to anyone with tv? was wondering what causes this and what can be done to stop it 

thanks

[Peter_S.]

Hi yangma,

Please check if "Control remotely" is enabled in the settings.

https://helpguide.sony.net/tv/haep2/v1/en/06-03_01.html

Cheers

Peter

[Burton2000]

Got similar on mine it freezes, beeps and then restarts.

[jezzafisher]

Do you have a soundbar / AV equipment plugged into HDMI 3 (arc / eARC) for example?  Could be related.  If so, try leaving eARC OFF for now, per Peter's reply in my thread.

[Niverive]

I just got my Sony 900H on Sunday and I've had it randomly reboot twice since then, I'm pretty sure both have happened after the latest firmware update.

[ArmchairTitan]

Having the same issue since the new firmware update. TV has crashed 4 times over the last week while using Netflix and Iplayer.

[voodoo_84]

Same problem, it’s happened 4 or 5 times since the new updated. No issues before.

[cliveo32]

Me to after update 2 or 3 times a day 

[jezzafisher]

Do you have AV equipment as I said? I've turned eARC off for now and it's been fine so far.

[Traikus]

Brand New 55inch XH9005 delivered on the 16th October and am experiencing the same issues.

The TV updated as soon as I connected it to the wifi and since then restarts at random. I get a frozen screen and a loud noise then the TV restarts. This happens when using HDMI connected devices and whilst watching TV via a digital arial.

Things I've tried to rectify the issues are:

1. Restart the TV manually.

2. factory reset the TV

3. Disable E-ARC and control remotely  settings.

I currently have an XBox One X, PS4 Pro and Nintendo Switch connected to the HDMI ports. Removing them makes no difference to the random restarts.

Should I contact my retailer and have the set replaced due to it being brand new or is this a firmware issue?