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The sound has started dropping out when playing the tv through my sony surround sound. It's on normal tv,Netflix etc but is fine when just played through tv speakers. Any ideas please because it's only just started doing it?
Hi there,
Can you let me know if you are using a Sound Bar or Receiver connected to your TV?
Best wishes,
Sean Mc
I have a similer problem. My amps connected to my TV via the ARC HDMI. When watching TV, the sound occatioanlly drops for a less than a second. I have a good HDMI cable, but its 7.5m long, I assumed that was the problem. If your having a problem, maybe its something else.
How long is your HDMI cable?
Are you using HDMI?
Don't buy the optical currys recommended if you have 7.1 as it wont work.
Did you ever get this fixed?
I've just changed from an older Sony TV to a new KD-65AF8.
Both TV's connected to a decent Marantz amp to provide my surround sound.
Both the old and new TV are connected via HDMI ARC and the on-off functionality works generally well.
However, intermittently and on all sources (netflix, youtube, normal TV etc) I get a split second sound dropout.
It can happen once every 10 to 15 minutes sometimes, and sometimes not at all.
I have thought of changing the HDMI cable but wondered if you had found a solution??
Hi Mchaggis69,
I assume that this problem only occurred after the latest update. If that's the case, Sony recommends that you apply the solution here: https://www.sony.co.uk/electronics/support/articles/00223423
Let us know if this solves it.
Vanilla_
Apologies for not updating with the solution.
A new HDMI cable solved the problem completely.
Despite reading everywhere that these cables either work or they don't, in my case my existing cable (which wasn't a cheap imported knock off) was causing the sound dropouts. Since moving to a new cable the sound has been flawless.