Sony KD55 A1 screen burn

[SRT3333]

I purchased my Sony A1 in December 2017 from a local John Lewis store. I latter had cause to contact John Lewis tech support on 24/11/19  regarding a concerning colour bleed at the screen edges. John Lewis took the problem seriously and offered help but this was subsequently not required as the problem disappeared. Some time later  I again had cause to contact JL tech regarding more issues with picture dimming and lightening which has now also improved and is no longer detectable. Unfortunately I do not have a record of the communications but understood all of the incidents were logged on my record etc.
I am now experiencing a further issue with the A1 which appears associated with screen image retention! There is now a clear bar along the bottom of the screen and One thing I have noticed from reviewing the picture quality is that I also have a large darkened area on the right of the screen which is more noticeable on red/yellow backgrounds. I’ve added a screenshot to clarify.  As I take this subject seriously and am fastidious regarding picture quality and sensible viewing eg: not pausing images for long periods etc I am very disappointed with this and It seems that this particular television had functioning issues which have culminated in it now being unfit for it’s purpose and unrepairable and ultimately requiring replacement at greater cost to me. 

[LightFoot]

Hi @SRT3333   As you probably know, screen burn is not covered by any warranty and is a risk associated with all OLED TVs. Have you tried a Panel Refresh?

https://www.sony.co.uk/electronics/support/televisions-projectors-oled-tvs-android-/kd-55a1/articles...

[SRT3333]

Hi. Yes I’ve completed the refresh with no effect unfortunately. I do understand about the warranty issue but as I am a devotee of Sony and films I am pretty devastated that my tv has gone this way. 
I rather hoped that Sony might have offered a compensatory financial gesture towards my purchasing a replacement tv ie: A95K. I still love Sony 🙄

[LightFoot]

Hi @SRT3333   As this is a community of customers, (not Sony) your chances of getting a financial gesture I'm afraid are zero. Funny you should mention the A95K, as I have one and can certainly confirm it is a fantastic TV (I just need to avoid that screen burn!) 😀

[SkyNet404]

Have you tried contacting Sony directly to ask for that? 

[SRT3333 · Accepted solution]

Honestly I haven’t as I have been advised that Sony won’t deal with it and I must take up matters with the supplier. My comment is just me feeling p——- off and rather hoping that someone else may have encountered similar issues. Turns out they have and this was their advice. Apologies to Sony for misrepresenting facts.😐

[SkyNet404]

Yea I hear you, and sorry about that! Hope that you get luckier with your new TV.