Sony KD-48A9 UHD on BBC iPlayer stopped working

[08081979]

A recent update seems to have stopped the bbc iPlayer from playing UHD programmes. They worked fine before the update late November. Anyone else had similar issues and found a fix ?

[kdhuk66]

https://community.sony.co.uk/t5/android-tv/bbc-iplayer-uhd/td-p/3737876

https://community.sony.co.uk/t5/android-tv/any-way-to-completely-disable-youview/td-p/2203643/page/2

Join me in reporting it to iPlayer and Sony support

[Rich_B]

Same problem on 55xg9505, have reported to iplayer waiting a response. Seems a few people have this issue

https://www.reddit.com/r/bravia/comments/jk99wq/uk_xh929_xh900x900h_bbc_iplayer_uhd_issue_anyone/

[ccarmock]

I have seen other reports of this on this site.  I also have the KD-48A9, also did the update recently that you mention, but find I can still play UHD content from BBC iPlayer.

It might be worth checking you have app updates enabled, and have all the latest components installed via the android Play Store.

[08081979]

Hey thanks for this. Any idea how I check that app updates is enabled ? 
cheers

[ccarmock]

If you open the Google Play store app, it will tell you if they are enabled automatically or not.   If not - navigate up to the settings menu within this app and you can turn on automatic updates.

Also suggest select the 'My Apps' menu option from the top too - if you have any out of date apps on the TV they will be listed and you will also get an update option shown to update immediately.

[kdhuk66]

Dunno if the KD-48A9 is the same but on XH series TVs,  the iPlayer is integrated into the YouView app (on app list as Live TV and Catchup). I have app updates enabled, everything is up to date and on UHD iPlayer still doesn't work.

Is the iPlayer a separate app on the KD-48A9?

On mine the iPlayer reports in its settings/help section, that it is    Application Version : 17.6.0.0 Big Screen Version: 4.5.2          Config Version: prebuilt-11.1.5 Device: SONY TV 2020 YOUVIEW A1

I've only had my XH series TV for about 6 weeks and only tried UHD on iPlayer about 2 weeks ago after a TV firmware update which others on here think caused the iPlayer UHD issues

[Win_88]

I agree with @kdhuk66 the best thing to do is to report to Sony. In general, the checks that should be done are:

Software update

Updating the Live TV and Catchup app

Clearing the system cache (Settings - Storage and reset - internal storage - Cache - clear)

Factory reset

Win_88

[ccarmock]

On my Kd-48A9 iPlayer details are:-

Application version: 17.7.6.0

Bigscreen versions 4.5.2

Build identifier: Tue Dec 08 2020 14:35:37

Framework version: 11.1.5

Config version: prebuilt-11.1.5

Device: SONY TV 2020 YOUVIEW A1

UHD content still working fine.  And yes on the KD-48A9 iPlayer is a separate app, though does integrate with YouView also.

[08081979]

Hey thanks for this. My details are similar but app version is 17.10.0.1

so perhaps the different version may be the cause.