"Sony Select an error has occurred”

[Risc0n]

I did a factory reset of my TV today. Now Sony select will not load, which means I am missing BBC iPlayer and Amazon Prime.

I tried manually starting but it comes up with the above error. Was all working fine until reset, tried multiple factory reset and still same error.

What is causing the problem, I have the firmware that came out last week 

Sony XE90

[imcgarry]

I know sounds daft but reassureing you are having the same problem as me at least not a tv problem, and is sony side

[Risc0n]

---

@imcgarry wrote:

I know sounds daft but reassureing you are having the same problem as me at least not a tv problem, and is sony side

---

That’s actually encouraging. So your Sony shelf does not load either and thus no BBC iPlayer? Assume you tried a factory reset too?

[imcgarry]

Yes i did a factory reset tonight, had previously been ok, but post reset nothing and no sony select hence no iplayer too. If you enable or go through youview it is there, but i dont like that method at all.

---

@Risc0n wrote:

---

@imcgarry wrote:

I know sounds daft but reassureing you are having the same problem as me at least not a tv problem, and is sony side

---

That’s actually encouraging. So your Sony shelf does not load either and thus no BBC iPlayer? Assume you tried a factory reset too?

---

[pb1965]

Same problem here with my 65XE9005. Latest firmware too. 

[stormyuk]

I have the latest firmware but have not done a factory reset, it appears the latest firmware with a factory reset results in this error. Good old Sony.

[bluehorseshoe85]

Me too. I had factory resetted to resolve another problem I was having. Fortunately first problem gone, but now this issue. 

KD49XF9005

[stormyuk]

---

@bluehorseshoe85 wrote:

Me too. I had factory resetted to resolve another problem I was having. Fortunately first problem gone, but now this issue. 

KD49XF9005

---

What was the other problem out of interest?

[bluehorseshoe85]

the whole system was running slowly and the sound was clipping every few seconds!

[pb1965 · Accepted solution]

My Sony Select has started again today and my apps have returned. Can't explain what has happened but I'm releived to get it back. Would be nice if Sony fessed up though and told us what had happened instead of the deafening silence..