3d glasses range problem

[Clifford12]

I just bought a Bravia xd93, for some reason I cannot watch 3d with my glasses further than about 3ft from screen. They lose signal and go off, i tried my glasses on another tv and they work fine.

[Anonymous]

Hi there

Hard to know why the range is so short.  Some suggestions:

• Ensure that the firmware on the TV is upto date
• Unpair the 3D glasses from the TV completely
• Perform a soft reset of the TV (i.e. Press and hold the power button on the TV remote control for more than 6 seconds and the TV should reboot)
• Re-pair the 3D glasses back to the TV

Cheers

[Clifford12]

Tried all these thanks, this is what tech support offered.

they going to call me in 2 days so they got time to investigate the issue.

[Anonymous]

Hi there

Let us know how you get on with a resolution - it might just help someone else if they have the same problem too.

Cheers

[Clifford12]

Sony tech support has been very poor, only advice after several contacts so far is turn tv off and factory reset. I can't be only one with this problem? I just want to take my tv and bluray and glasses back forvrefund 😔

[Anonymous]

Hi there

A couple of reasons why Sony suggest a factory reset

• Its been known to resolve weird and wonderful issues
• It gives Sony a baseline to start with in the troubleshooting process, knowing that no other software or cache memory is inferferring - i.e. a clean slate.

Advise you to stick with Support - But if you get stuck at any point, post back and ill see what we can do to help progress further.

Cheers

[Clifford12]

Well, when I got home yesterday my TV would not turn on a all!! I took it back to the shop today, they replaced it without any quibbles. The new TV works perfect confirming the 3d Problem was with the set.


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