2015 Bravia Android TV Issues

[NickCo1979]

I thought I'd create a generic thread to cover off the issues being encountered on the 2015 Bravia Android TVs. I've listed my issues below with fixes / workarounds and responses from support. All comments and solutions welcome!

1) Hot Swap HDMI doesn't work - manifested by no input on HDMI channels 2, 3 and 4 on the KD-49X8305C. Workaround - reset the TV, either by holding down the remote power button for 5 seconds or by switching the TV off at the wall and then back on again. Further details on this thread: https://community.sony.co.uk/t5/televisions/kd-49x8305c-hdmi-2-3-4-inputs-not-working/td-p/1944435

2) HDD Recording doesn't work - error message states a system update is required but none is available when checking. Hopefully this will be fixed soon by a firmware update.

3) Netflix App doesn't work - this seems like the app has been deliberately disabled. So far a support case has only recommended that a factory reset be performed (took two days to get to that cracking piece of advice.....), with no improvement as a result. A temporary (albeit for advanced users only) workaround is provided by MikeLothian on this thread - https://community.sony.co.uk/t5/televisions/netflix-support-for-kd55x8509c-android-tv/td-p/1945360 

4) Sound lag and performance issues after the TV (KD-49X8305C) has been on standby for a while - manifested for me as stuttering and sound / picture sync issues in all apps (youtube, amazon instant video etc) and HDMI sources (PS4, seperate YouView box etc). Hopefully this will be fixed in a firmware update, at the moment workarounds involve either changing channels to get the sync to work or in my case having to turn the TV off and then on again at the socket.

As stated previously, all comments welcome. Personally I'm willing to give Sony a couple of weeks to fix this, but if it's not done soon I'll be sending my new TV back for a refund as it's not really fit for purpose.

[Scallygally]

I paid for the TV by currys gift vouchers. They were purchased through a company benefits scheme via debit card.  Sent from my Samsung device

[royabrown]

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@Scallygally wrote:
I paid for the TV by currys gift vouchers. They were purchased through a company benefits scheme via debit card.  Sent from my Samsung device

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Which makes Currys entitled to refund you in like manner, by offering the price you paid back in further vouchers, rather than cash.

Vouchers, while not 'money' are 'money's worth', so your statutory rights are unaffected by this. Rights, by the way, that are governed by the Sale Of Goods Act, not the Consumer Rights act, since this has been in force for less than three months, though your rights are essentially the same.

It may well be that you only acquired Currys vouchers from your company scheme because you thought you could get this particular TV; but if you actually want your cash back, you will need to see if you can reverse the voucher transaction with your company, as a separate issue.

if they will, out of the goodness of their hearts, then fine; but if not then you are rather tied to Currys 😞

Hopefully you will need a replacement TV for the Sony, and you can use the Currys vouchers to obtain this, for a competitive price,

[malcolm1962]

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@Scallygally wrote:
I paid for the TV by currys gift vouchers. They were purchased through a company benefits scheme via debit card.  Sent from my Samsung device

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I did likewise, but i was given a refund to a credit card by Currys.

[royabrown]

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@malcolm1962 wrote:

I did likewise, but i was given a refund to a credit card by Currys.

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I wonder if that was nice of them, or inept of them? 🙂

[joquinn27]

Can you tell me which setting on the TiVo box the beginning ever set it to? Thanks .

[Stevevalo]

If anyone thought ~400 pages was a lot, wait until all those people that were coned into buying these TVs in the Xmas sales join the parade!

[lmfmvdv2]

HDD REC is now promised for feb 2016 according the Sony pages. I feel I was totally mislead by the marketing of this product and the sales person in the shop according to which HDD REC was supposed to be a standard feature of this TV.

[Miffed-just-a-tad]

@lmfmvdv2 It was also promised for October, November , December, February now 31st March , I wouldnt hold my breath you`ll ever see these features. Once the 2016 line is launched watch for the byebye bomb to be dropped on the 2015 beta buyers !

P

[pajo100]

Bit of a bluff there from Currys as that TV was selling for 999 a couple of months ago and they all jacked up the price for Xmas.

[adyjay33]

Sadly it a legal bluff.. they only have to up the price for two week5s before lowering it again.

Should be made illegal in my view as it's a con.

Mind you the whole TV is a con too.