Imaging Edge viewer crashing

[RobG99]

Hi, I have just downloaded Imaging Edge onto a Windows 11 pc.  The Viewer window crashes after a couple of seconds, the Edit window is fine.  I uninstalled and reloaded the software but it made no difference.  Can anyone suggest what the problem may be and what I can do about it?  Any help appreciated! Regards Rob

[trevorwain]

I have been using imaging ede on Windows 10 for years and no problem. Suddenly when staring the viewer it flashes on the folders and then vanishes. No error messages or anything. I uninstalled and reinstalled, still the same problem. Anyone got a solution please?

[SatoruGojo]

Hey @RobG99 @trevorwain, I think you need to contact the support team for that.

[Ruxpin.]

Hi, did you manage to solve the problem? I have exactly the same situation with W11. It suddenly happened.

[TheRealOG]

@Ruxpin. I think it's best if you contact Sony support as its not sure that you'll receive a reply from him soon!