Unable to update/ install apps via Google store

[Olya2811]

Unable to update/ install apps via Google store

[Jonas · Accepted solution]

Hi @Olya2811, sorry to hear about this.

Do you receive any error messages when trying to update or download new applications or is the bar just stuck and not moving at all?

I would recommend that you start with resetting the Google Play store application. To do that, go to Settings > Apps > Google Play store > Storage > Clear data. After you have done this, try updating or download a new application to your tablet.

Let me know if that helps!

[Olya2811]

Hi Jonas,

thank you so much for your prompt reply. 

I received no any error messages,  the status changed to 'download pending ', after that no movement at all. 

Yesterday i deleted all updates to this app. After the app was returned to the factory version it suddenly started working) 

[Jonas]

Hi again!

You're very welcome and I'm glad to hear that you were able to resolve this.

Should you experience the same behaviour again, please try the troubleshooting that I suggested and see if that helps!

Have a great day!