Assistance needed

[LIZMACD]

WHen access Sony entertainment network cannot access videos. When press apps a continued message of "a refresh of Internet content is needed". Has only recently happened. Cannot access any channels on Sony entertainment network. Please can you help?

[Anonymous]

Hi there

Firstly, ensure that your firmware is upto date for your model of tv.

Secondly perform a factory reset. Before you do, make a note of any custom tv settings that you may have changed (like picture settings) as these will be reset.

Hope that helps.

[LIZMACD]

HI there

THank you. How do you do a factory reset?

[Anonymous · Accepted solution]

Hi there

Not knowing your exact model number, however this should work for most tv's I believe.

http://www.sony-asia.com/microsite/bravia_i-manuals/FY12/HX753/GA/c_gset_europeall_co_facset.html

Cheers.