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ymagriso

Hi.

I am getting the following error when trying to perform a backup on my Xperia S:

Unfortunately, restarting the phone does not help.

Please, advise.

ymagriso

Hi.

I finally figured it out.

So far I have been using the PCC on my laptop (which was provided by my company). It seems that a new security policy has been applied on the company laptops which restrict access with mass storage devices via USB.

I installed the PCC on my computer at home and then performed the backup successfully this time.

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Samuel1

Sounds strange. Have you tried uncheck some categories and just for example try backing up contacts?

coulou

I have the same problem, i have tried everything to backup my contacts and call logs and it just gives me the same error. i tried with just contacts only and nothing happens, i get the error message adn then the whole window is closed.

ymagriso

Is there any other suggestion?

I am still facing the issue.

Please, advise.

Thanks.

jdhutt

Use super backup - it's a lot better and can be set to back up to external USB device using OTG cable

ymagriso

Hi.

I finally figured it out.

So far I have been using the PCC on my laptop (which was provided by my company). It seems that a new security policy has been applied on the company laptops which restrict access with mass storage devices via USB.

I installed the PCC on my computer at home and then performed the backup successfully this time.