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PCC its reliable just like Bridge for Mac
You can uninstall PCC > reinstall it > restart the PC > try again
Bridge (for Mac)
Alternatives on How to backup Xperias
It'll be wise to disable any firewall and/or antivirus on the computer then run PCC
I'm sorry to tell you but 4.3 was the last update
http://support.sonymobile.com/global-en/xperiam/software/
Latest & final version
Android 4.3 (Jelly Bean)
2014-03
Perhaps a Lollipop Custom ROM
http://forum.xda-developers.com/xperia-m/general/guide-how-to-flash-cm12-lollipop-xperia-t2963316
I didnt get the ota or pc companion update for my Sony Xperia M C1904. I heard its been released in India..
Just like any other update, you have to wait until its approved and released in your country.
New update for Sony Xperia M C1904..Is it released yet?