microphone doesn't work

[carine8875]

Le micro de mon M4 aqua ne fonctionne plus en mode appel " normal " et en mode haut-parleur.

Il ne fonctionne que lorsque j'utilise les oreillettes.

Est-il hs ? Est-ce un problème de logiciel ? 

Merci pour votre aide car c'est pénible 

Translation via Google translate:

The microphone of my M4 aqua no longer works in "normal" calling mode and in loudspeaker mode.
It only works when I use the earbuds.
Is it hs? Is this a software problem?
Thank you for your help because it is painful

[Qatrium]

@carine8875

I used Google Translate to find the meaning of your message. Kindly post your future questions/feedbacks in English so we can assist you, this is an English based forum.

You can do these steps to figure out if it's a hardware or software issue:

- Start troubleshooting by restarting your phone into safe mode, this will disable all installed 3rd party apps. If the problem is resolved then one of your installed apps is causing this issue and you have to figure out which one. Start by uninstalling those apps you installed recently.

- If you still see the problem while in safe mode, then I'd suggest that you perform a software repair using Xperia Companion. This will do a clean installation of the latest firmware and will also wipe your internal memory. Don't forget to backup using Xperia Companion, but preferably without adding apps or settings to the backup.

- If you still see the problem after software repair also, then it might be a hardware issue and you'll need to contact your Local support and get your phone inspected by a professional.

Follow the steps given in blue links, and keep us updated.

[Mhye]

Headset not supported everytime I connect my headset. I tried 3 heafseys already but still not working..I also back up and reset my phone but still not working..