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M5 Dual Flashes Sony boot screen and restartes without booting

DanielZara
Visitor

M5 Dual Flashes Sony boot screen and restartes without booting

My M5 Dual fell on floor, did no external damage, but isn´t turning on. When it is on charger appears the  black SONY screen and  the mobile is instantanelly turned off, this happens on loop! did it happened with someone else? Is there a fix for it? thanks in advance! 

4 REPLIES 4
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Uliwooly
Expert

@DanielZara

Maybe something got damaged, I'm sorry but you'll have to contact your Local support to get it inspected as soon as possible. 

DanielZara
Visitor

I have a better idea, buy another mobile, off course not a Sony Xperia...

DanielZara
Visitor

I had all those iissues that they are  talking about on my M5 since the very beggening, overheating, black screen,  shutting off for no reason... Don't take it personal, but I don't wanna pay an expensive service to go back to that.

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Uliwooly
Expert

@DanielZara

I understand your frustration but, if you dropped the phone, even if there isn't any visible physical damage, it doesn't mean that there aren't other issues. The same goes for any other brand. Just contact them and get it inspected. perhaps you could request pictures of the damage.