4g does not work

[Delberth]

My m4 aqua  does not work in 4g

[Uliwooly]

@Delberth

which carrier network do you have? 

have you contacted them regarding their 4G coverage in your area?

[Delberth]

In diagnostic say data.:hspa

[Uliwooly]

@Delberth

could you answer my questions?

@Delberth

which carrier network do you have? 

have you contacted them regarding their 4G coverage in your area?

[Delberth]

Movistar 4g
Yes I contacted them
I have 4g coverage in my area

[Uliwooly]

@Delberth

Problem solved, your phone it's not compatible with Movistar's LTE band, it seems that Movistar's LTE use 1800, andyour device does not support such band

2(1900), 4(1700/2100), 5(850), 7(2600), 12(700), 13(700), 17(700), 28(700) - E2306

[Delberth]

If I buy kolbi of claro

[Delberth]

Sorry kolbi or claro

[Uliwooly]

@Delberth

This is the available info

4G LTE Claro 1800Mhz;

4G LTE ICE (Kolbi) 2600Mhz;

4G LTE Movistar 1800Mhz;