You view not working

[Twoker12]

You view not working any body help restarted and just says it's not responding been like since yesterday carnt watch tv 

[Anonymous]

Hi there

Hard to know what the problem is without more details - but have you tried doing a re-scan of the TV channels?

[HOME] > Settings > Channel Setup > Digital Setup > Digital Tuning > Digital Auto Tuning

Cheers

[Dumgoyne1234]

You view not working - no TV channels - said something about an update but now says not responding.

When I follow the post below - screen goes blank 

When I check for a software update - just goes round and round.

When I enable you view, it goes blank after I hit ok.

Could you advise

Thanks

[royabrown]

Go to Settings, find the Factory Reset, and carry that out.

Try setting YouView up again, and report back what the results are.

[Rhubarb22]

Ours is the same..don’t know what to do???

[Rhubarb22]

I’ve got the list for you view but can’t get anything on it..keeps saying no signal..tried everything...all I can say is it must have disconnected somehow.

[Dumgoyne1234]

Did a full factory reset and it worked. Lost all settings however. Not sure if this was the only way - was a few months ago now.

Sent from my iPhone

[royabrown]

What’s ‘the list’? The EPG, the Guide, the list of programmes?

If so, then you must have had a signal in order to get that. But if it’s ‘no signal’ now, it sounds like you aerial connection fell out, or something happened in the aerial path between the TV and the aerial on the roof.

Have you got another TV in the house, on the same aerial system? If so, is that working OK?

Try switching from YouView to the Freeview side of the set - instructions for this are in the FAQ at the top of the Android threads area.

Let us know if that works OK, or if it has the same issue, and we’ll go from there.