Wake via HDMI not working since update

[Garethrobson]

Since the most recent update my TV no longer wakes up when I wake my Nvidia shield. It has worked fine previously for the past 18 months but updated this morning and it now fails to wake 100% of the time.

[Sean_Mc]

Hi Gareth,

Please can you let us know the model number of your TV so that we can look into this for you.

Thanks,

Ed

[Garethrobson]

Hi,
Thanks for the reply.
The TV is a KD55XD7005.
Everything else seems to be working fine, the TV still turns off when I
sleep my shield and I can still control the volume etc and can even still
control the entire shield using my TV remote the only aspect that isn't
working is the waking of the TV when I wake the shield.

I have verified the relevant option is enabled in the settings of the TV.

[Sean_Mc]

Hi Gareth,

We will check this and let you know what we find as soon as we can. In the meantime, maybe some members will have some suggestions.

Best wishes,

Ed

[batee5]

Hi

Welcome to our community!

Have you made sure to enable the Auto TV On option from settings? You'll find instructions on how to do it on this link.

Regards,

Batee5

[Garethrobson]

Hi.

Yes I have checked and that option is enabled.
The TV actually woke correctly this morning once but iv been unable to
replicate that success since.

[batee5]

Hi Garethrobson,

Have you tried connection with a different HDMI cable or in a different port maybe?

Regards,

Batee5

[Garethrobson]

Hi. Yes I've tried replacing cables and tried different ports with no luck.

I'm almost certain the fault is in the update as it worked flawlessly for
18 months and the second I installed that update it stopped working.

[batee5]

Hi Garethrobson,

Have you tried to reset your TV to factory settings? Sometimes this helps if it's just a glitch.

You'll find instructions on how to do this here.

Let us know if this solves the issue.

Regards,

Batee5

[Garethrobson]

Just tried a factory reset. Didn't help 😞