Shadow on Bravia AF9 screen

[HNoor01]

My AF9 is just over 6 months old, and a couple of days ago, it asked me whether it could perform a panel refresh autimatically. I allowed it to. After that, a line appears on the TV, at the edge of a shadow, which covers 3/4th of the screen. I have performed a manual panel refresh again, but, this did nothing to improve the situation. Any ideas? I will call Sony re guarantee next week, I suspect it might just be a faulty OLED panel, but I do hope that it is a quick fix solution, rather than the TV being taken away and me not being able to enjoy it.Shadow and line on screen

[Sean_Mc · Accepted solution]

Hi there,

Welcome to the Sony Community.

I would recommend getting in touch with the support team who will be able to advise you further about this here.

Best wishes,

Sean Mc

[HNoor01]

Thank you Sony .... delivered and installed a new replacement TV to my address today ! Very happy the new TV !

[Sean_Mc]

That's great to hear. Hope you enjoy your new TV. 😊 

Best wishes,

Sean Mc