[report][bug] Video App – PGS (HDMV) subtitle issues

[Paullik74]

Hi,

I'd like to report a bug I discovered in Video App. I play MKV file through DLNA from my PC. File is created via MakeMKV from original Blu-ray source and DLNA server is Serviio (with Generic profile set on SonyTV).

The problem is showing an original subtitles from Blu-ray source. When there are a multiple rows of subs, each row somewhere else on screen, only one of these rows is displayed, others not. Screenshots on the bottom of this topic will be better for explenation.

Subtitles are stored into MKV file in format S_HDMV/PGS (binary format), there is a MediaInfo of file:

Hlavní
Unique ID                                :
Complete name                            : 
Format                                   : Matroska
Format version                           : Version 4 / Version 2
File size                                : 6,21 GiB
Duration                                 : 23 min 42 s
Overall bit rate                         : 37,5 Mb/s
Movie name                               : 
Encoded date                             : UTC 2017-09-21 19:29:19
Writing application                      : mkvmerge v15.0.0 ('Duel with the Devil') 64-bit
Writing library                          : libebml v1.3.5 + libmatroska v1.4.5
Cover                                    : Yes
Attachments                              : cover.jpg

Video
ID                                       : 1
Format                                   : AVC
Format/Info                              : Advanced Video Codec
Format profile                           : High@L4.1
Format settings, CABAC                   : Ano
Format settings, ReFrames                : 2 frame
Codec ID                                 : V_MPEG4/ISO/AVC
Duration                                 : 23 min 42 s
Bit rate                                 : 35,9 Mb/s
Width                                    : 1 920pixely
Height                                   : 1 080pixely
Display aspect ratio                     : 16:9
Frame rate                               : 23,976 (24000/1001) FPS
Color space                              : YUV
Chroma subsampling                       : 4:2:0
Bit depth                                : 8 bits
Scan type                                : Progressive
Bits/(Pixel*Frame)                       : 0.723
Stream size                              : 5,95 GiB (96%)
Language                                 : English
Default                                  : Ne
Forced                                   : Ne

Audio
ID                                       : 2
Format                                   : PCM
Codec ID                                 : A_PCM/INT/LIT
Duration                                 : 23 min 42 s
Bit rate                                 : 1 536 kb/s
Channel(s)                               : 2 kanály
Sampling rate                            : 48,0 kHz
Frame rate                               : 30,000 FPS (1600 spf)
Bit depth                                : 16 bits
Stream size                              : 260 MiB (4%)
Title                                    : Stereo
Language                                 : Japanese
Default                                  : Ano
Forced                                   : Ne

Text #1
ID                                       : 3
Format                                   : PGS
Muxing mode                              : zlib
Codec ID                                 : S_HDMV/PGS
Codec ID/Info                            : Picture based subtitle format used on BDs/HD-DVDs
Duration                                 : 23 min 35 s
Bit rate                                 : 3 863 b/s
Count of elements                        : 56
Stream size                              : 667 KiB (0%)
Language                                 : English
Default                                  : Ne
Forced                                   : Ne

Text #2
ID                                       : 4
Format                                   : PGS
Muxing mode                              : zlib
Codec ID                                 : S_HDMV/PGS
Codec ID/Info                            : Picture based subtitle format used on BDs/HD-DVDs
Duration                                 : 23 min 35 s
Bit rate                                 : 34,3 kb/s
Count of elements                        : 556
Stream size                              : 5,78 MiB (0%)
Language                                 : English
Default                                  : Ne
Forced                                   : Ne

Menu
00:00:00.000                             : en:Chapter 01
00:02:26.020                             : en:Chapter 02
00:11:02.662                             : en:Chapter 03
00:21:46.013                             : en:Chapter 04
00:23:15.727                             : en:Chapter 05
00:23:34.996                             : en:Chapter 06
00:23:42.504                             : en:Chapter 07

And there is screenshots of issue:

https://1drv.ms/f/s!Ajnzyt_6iyFlhLVdTemG96rFoMleNQ

I think a pictures are testifying enought.

Note:

In moment, when others "rows" of subtitles should be displayed, a "main" row which is still shown is spreading (for milisecond dissapear and show again).

Sorry for my bad english. If any informations will be needed, I will add.

Hope it will be fix ASAP, thanks!

Edit:

I forgot to say, my TV is KDL-50W808C with Android TV version 6.0.1 (Marshmallow).

[cass_n]

Hi @Paullik74 and welcome to the community,

Thank you for sharing this information, I will pass it onto the team.

Cheers,

C

[cass_n]

Hi again @Paullik74,

So this can be investigated further, could you please share a sample of the video file (MKV) that you are having problems with, along with the exact FW version on TV?

Many thanks,

C

[Paullik74]

Hi,

thanks for reply and sorry for late answer.

Sample MKV: https://1drv.ms/u/s!Ajnzyt_6iyFlhLVzpX_CY8LrLYygFw

Extracted subtitle track (.sup): https://1drv.ms/u/s!Ajnzyt_6iyFlhLVyDTXZ7u6PsZ3slg

Sample MKV contains 2 subtitle tracks, #1 is FORCED (for english dabing which is not include in MKV file - translate japanesse symbols/texts) and #2 is full subtitles for japanesse dabing. From this sample I create a screenshots, activeted second subtitle track. Times:

(hh:mm:ss)

00:00:25

00:00:35

00:00:49

Other multiple lines are for example in:

00:00:51

Hope it gonna be helpful!

edit:

I forgot to mention the firmware.

Model: KDL-50W808C

Software version: PKG3.885.0137EUA

and info from app About:

Android version: 6.0.1

Sestavení (in Czech, sorry I don't know in English): SVPDTV15_EU-user 6.0.1 MMB29V.S35 3.885 release-keys

[Paullik74]

[deleted]

[cass_n]

Thanks very much @Paullik74 - I will pass this information on to our technical team.