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KDL-40WE663 frozen

Charlie51
New

KDL-40WE663 frozen

Our TV will play Netflix and Youtube via a Freeview box, but won't go onto ordinary tv.  It comes up with a screen with various options, the highlighted one being Software Reset (recommended).  But we are unable to choose this option, and also unable to scroll down to other options. So unable to watch tv.  Any ideas?

1 REPLY 1
profile.country.DE.title
Peter_S.
Genius

Hi Charlie51,

 

Can you switch to TV by using the input selector button on the remote (upper left button).

Does the problem persist when the box is not connected to the TV?

 

Cheers

Peter