KD-55XH9505 Orange Light

[krmesse]

Hi there,

I think there may be a bug in the software for my TV. Every so often an orange light turns on just across from the Sony Logo on the TV. I’ve disabled OK Google and there’s no timers set, and the LED for MIC is disabled. The only way to turn the light off is to restart the TV completely. But after a period of time it’ll switch itself on again.

Is this a bug with the software, is my TV listening all the time even when I’ve disabled OK Google?

[Joe_Dohn]

Hi Robert226,

Do you have the latest software version installed on your TV?

- JD

[Robert226]

Hi!

Yep. I have latest version. Problem still persists. This workaround works now but i dont think this is normal for 1000 eur TV! If i push HOME button this orange light comes up and stays up. I think this EXTRA light is annoying. Happy if someone fixes this.

Thank you

R.

[Robert226]

Hi

I found some help guid from sony page ( https://www.sony.ee/electronics/support/articles/00246185?source=hg ). But this not helping me because i dont have Google Search in system apps. Idk. 

You should try...maybe it helps.

According to this page https://helpguide.sony.net/tv/haep1/v1/en/08-13_03.html this is for only TV series ZH8/XH9505 with a built-in MIC.

[Robert226]

Does anybody got a better solution because this Sony supported is just temporary and it does not work in HOME menu?

[Joe_Dohn]

Hi Robert226,

You can try clearing the cached data for the entire TV (under Device Preferences - Storage - Internal Shared Storage - Cached data) then restart by holding the power button.

Hope this helps!

- JD

[Robert226]

Thanks for helping but it does not help.

After restart TV goes to HOME screen and then this orange light lits up. Only this "press mic and then 2x TV button" makes it disappear till i go to HOME screen again. "OK Google" is still turned off.

Very annoying problem!

[HannahEd01]

Hey, there's a new update released today: https://www.sony.co.uk/electronics/support/lcd-tvs-android-xh95xx_x95xxh-series-55-65-75-/kd-55xh950... Try it and let us know if it helped.

[Szambelan]

Hi. 

I have bougjt sony bravia 65xh9505 and ofcourse i have the orange ligjt problem, after two updates of software, the last one yesterday, the problem still exists. What i figured out, when i switch the time zones between 12 and 24h system id turns off, but when i use a mic and voice searchong it pops up immediately, then, after again, switching tine to 12 or 24 it dissapears til i again use voice serching and so on and so on. Sony, fix that bug its very annoying.

Any ideas to permament resolve this problem?

[Robert226]

Thanks for information.

Got the update. Hopes were high! But...it did not solve the problem. Same as before. I don't know who in Sony is responsible for this problem. Someone said they know about that but why they don't fix this? IT IS VERY ANNOYING PROBLEM!

Robert

[HannahEd01]

Hi guys, check this link so that you know more about this light: LED

You can also disable it completely: https://helpguide.sony.net/tv/haep1/v1/en/08-13_03.html?hl=led

Robert226, try a factory reset after the update, it sometimes needs it to settle.