KD-55AG9

[jimf63]

My KD-55AG9 Bravia TV has a patch in the centre of the tv about 6 inch round where skin tones turn a yellow/green colour and blonde hair turns a shade of yellowy green any idea what is causing it and can it be fixed, got tv in 2019.

[Sonyvores]

oh nothign can be done, only a replacement (under warranty or buying a new one) will "fix" it.

[HannahEd01]

@jimf63, did you manage to resolve the issue? 

[jimf63]

Dealing with Sony today as I work Mon-Fri 08:00 - 18:00 and the Sony support team work Mon-Fri 09:00-18:00 I am not home in time to follow their instructions but they have e mailed me to try a factory reset and want proof of purchase which I will email them with results tomorrow.

[jimf63]

Hi Rooobb

Just found my curry's receipt and they registered the TV with Sony for a five year Guarantee in 2019 .

[HannahEd01]

Hey jimf63, are they going to service the TV?

[jimf63]

Hi HannahEd01

Not yet I have been given a list of things to try which I will try tonight as I was away for Easter weekend and couldn't try so fingers crossed for tonight.

Jimf63

[jimf63]

Hi HannahEd01

Great News 😁

Sony have replaced my KD-55AG9 Bravia Oled with the same model under warranty the support team couldn't  be more helpful 👍

[jimf63]

Hi Rooobb

Thanks for your advice

Great News 😁

Sony have replaced my KD-55AG9 Bravia Oled with the same model under warranty the support team couldn't  be more helpful 👍

[jimf63]

Hi Piscie

Thanks for your help.

Great News 😁

Sony have replaced my KD-55AG9 Bravia Oled with the same model under warranty the support team couldn't  be more helpful 👍

[jimf63]

Hi Griffin_door

Thanks for your advice.

Great News 😁

Sony have replaced my KD-55AG9 Bravia Oled with the same model under warranty the support team couldn't  be more helpful 👍