Cant watch the Disney + (X90J) though it has been installed

[andywkchoi]

I cant watch Disney + even though I got the app.  .

The screen just shows " Disney has a new update. Please update the app by visiting the store. 

My TV is X90J google TV 

Please help how to update the app.   Thanks

[Marino.Manolo]

First try a restart of Android TV, press and hold Power / OFF on the Remote ...

It could also be a network problem, are other applications working fine?

[andywkchoi]

Thank for your reply.

I tired but still in vain.  The verison shown in the TV is out update but I cant do the update.

Do you know how to do the update manually ? 

Thanks 

Andy

[Marino.Manolo]

If you can, uninstall the App and then install it again.

[andywkchoi]

I dont know there is no button for uninstalling Disney+ app but other apps does. It looks very strange. 

[Marino.Manolo]

It is therefore an App considered to be a System, it cannot be uninstalled.

Check if at least it is allowed to clear the cache memory ...

[HannahEd01]

Hey andywkchoi, you do the updates from Google Play Store, you need to have a Google account and to login to it then find the app and update it. Or from settings on the Home menu, then apps, find Disney + then click on it and click update.