Bravia TV 49x8309 -no digital channels and can't re tune them in. help

[minor5]

My TV was turned off on Wednesday evening and it was fine, turn on yesterday and there is no channels coming up.  I can get Netflix etc but not digital channels.  Have tried to reset the TV but as soon as i get to tune the digitial channels the screen goes blank.

[LightFoot]

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@minor5 wrote:

My TV was turned off on Wednesday evening and it was fine, turn on yesterday and there is no channels coming up.  I can get Netflix etc but not digital channels.  Have tried to reset the TV but as soon as i get to tune the digitial channels the screen goes blank.

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Hi @minor5 

I would start by checking your aerial is working, connected and in good condition. 

I can see that you have tried a reset, was that a factory reset.

https://www.sony.co.uk/electronics/support/televisions-projectors-lcd-tvs-android-/kd-49x8309c/artic...

Is your firmware up to date.

https://www.sony.co.uk/electronics/support/lcd-tvs-android-x83xxc-series/kd-49x8309c/downloads/00016...

If the problem persists then you should contact Sony UK Support .

[minor5 · Accepted solution]

Aerial  is fine, I had tried to reset the tv but hadn’t taken it back to factory reset. Did that tonight and it is working again.  I did wonder if it was the update that was released at the end of June. Thought it might have triggered the issue. 

Thank you for your help 😊