(Android 8.0 Oreo bug) XF9005 reboot automatically when turn on the TV in Oreo update

[wuyuankai]

Hi

I updated my TV to Oreo, it's working fine except that after a long period of standing by, when I turn the TV on, it will show the Home Screen for 1 sec, then it reboots it self, it shows Sony logo then Android logo animation, it taks 1 min or so to boot.

If I hit power to go to standby and turn it back on again, or in a short amount of time, it won't reboot itself, I only notice this after a long period of time of stand by, e.g. turn on TV next day, it will go to this boot cycle.

My setup:

XF9005 on Oreo V6.5830 android, connect Sonos Beam with ARC, connected to internet by Wifi

Sony could you confirm if this is a known bug in the update?

[Sean_Mc]

Hi there,

Welcome to the Sony Community.

I'm looking into this for you and will update the thread when I have more information for you.

Best wishes,

Sean Mc

[Win_88]

Hi wuyuankai

This seems like a minor glitch that can be fixed by some basic steps (hopefully):

1. Go to Settings - Storage and reset - Internal storage - Cache - Clear cache
2. Unplug the TV from the mains for a minute then plug it back in again.

I'd recommend doing these to steps every now and then to refresh the TV (even if nothing is going wrong).

Win_88

[ngeorgieff]

I have the same issue. Called Sony, we did hard reset. It fixed the issue for few days and started again to reboot.

[Vanilla_]

Hi ngeorgieff,

I agree with @Win_88, I've seen some online forums about this glitch being solved with a simple power cycle after the update.

Let us know if this doesn't solve it.

Vanilla_

[wuyuankai]

Thanks for the tips, I've tried your methods, cleared the cache and unplugged , still have the reboot problem,  the reboot problem is not happening when tv is off/standby for a short while, but usually happens when TV is in standby overnight, or more than few hours.  

[wuyuankai]

I've tried and I'm afraid that didn't solve the issue. 

[Vanilla_]

Hello wuyuankai, 

I can see that Sony recommends that we install their latest version of the Oreo update. They stated that their engineers are working on this. So hopefully this problem could be addressed and resolved by their next release.

Vanilla_

[wuyuankai]

Is there a new bug fix update to the Oreo? If not, what is the timeframe for that please? thanks

[Vanilla_]

Hi wuyuankai,

I've double checked the statement again, I can't see that there's a specific timeframe so far. But they recommend we mark this page for tracking the update: https://www.sony.co.uk/electronics/support/articles/00206881

Vanilla_