AF9 strange Bluetooth issue

[soly360]

I recently bought a sony master class oled tv AF9 since then i have been playing around with the tv settings. 

last night i was watching a movie on netflix and enjoying the HDR compatibility mod for the bravia tv, so i tried connecting my  Bluetooth momentum in ears buds.

when i went back to Netflix app i found out the all ultra HD and dolbyatmos content is switched to HD at first i thought it was neflix bugging out or something so i restarted the app then again all the content is HD only but when i turn off the Bluetooth every thing comes back to normal i can see HDR and Dolby Vision content. 

any one else experienced that issue is this is normal? i would reall appreciate a feed back or a solution to my issue.  @kushelmonschte 

[Mick_D]

Hi @soly360, welcome to the Community.

There are often issues with Bluetooth buds, whereby they don't sync the audio fast enough between the buds, resulting in a lag and lack of lip sync across the pair. I suspect the TV recognises this and switches to a more 'lightweight' setting to give the buds a chance to keep up.

I wonder if other users may have experienced the same thing?

Mick

[rooobb]

In the past this was an issue on A1 with the Netflix app fixed by them. The app was able to check that a Bluetooth device was connected and disabled the higher resolution. Try checking with them or if an new app version has been released