55 XH9005 frame stutter on all content

[DarrellBowen87]

This TV was Brilliant till the last update.

it is now not running any 60fps smooth and seems to be struggling with rendering images 4k content looking pixelated. This is definitely the tv and not my PS5 as my series X is showing the same problems. Also lots of stuttering watching sky. And all these problems since last tv. Please sony tell me this is a firmware problem. If not i will be returning the panel for a new 1

[DarrellBowen87]

Yes all ports. After further looking into it i can now explain it like this.

seems like the tv goes out of sync with the audio then drops a frame to put itself right. Has there been any other complaints like this or am i the only one?

if it is widespread i can put it down to firmware update and will wait for next one to fix. Uf it isnt then i know that i need to escalate.

thanks again for the reply

[HannahEd01]

Hi DarrellBowen87, I would say contact the support directly, it doesn't seem like a common issue so far.

[dadanie87]

I have the same problem with a KD-55A1, dropping frames. Any suggestions, have tried factory reset etc.