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Screen dims when phone warm

Cliff21
Visitor

Screen dims when phone warm

After watching a video or doing video chat for a long time, the screen dims to about 60 percent and won't go back to 100 percent for a while even though I move the brightness slider all the way to maximum. 

Adaptive brightness is turned off. I also did a factory reset. 

One mobile store staff member told me that this is normal, it's a type of protective mode to protect the LCD screen when it's too warm or has been used for too long. 

I'm not sure I believe him! This is becoming annoying, can someone please offer another explanation or solution to this problem...? 

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