topic Re: The service cannot be accessed at this time. AGAIN! in Other TVs

The service cannot be accessed at this time. AGAIN!

npomfret — Sun, 11 May 2014 22:06:45 GMT

None of the network services (iplayer, youtube, netflix etc) on my kdl-55w905a are working *AGAIN*. I just get the error message "The service cannot be accessed at this time." My tv is using a wired internet connection which is working fine. The tv claims to have the latest software update (PKG4.410EUA).

It is using the DNS from my router (8.8.8.8 & 8.8.4.4).

From network settings if choose "check network" it says:

* Cacle Connection OK

* Local Access OK

* Internet Acess OK

I'm going to return the device if it doesn't get fixed.

Re: The service cannot be accessed at this time. AGAIN!

Anonymous — Sun, 11 May 2014 22:13:12 GMT

Hi there

A couple of things

Reboot Router AND turn TV off from the powerpoint on the wall for at least 60 seconds - Try again
Factory reset TV - Drastic I know, but can cure lots of problems.

Try that anyhow.

Cheers

Re: The service cannot be accessed at this time. AGAIN!

npomfret — Mon, 12 May 2014 21:32:48 GMT

factory reset? It will take less of my time to return the tv and exchange it for a samsung than it will to set i up again.

Does anyone from Sony read these? There seem to be hundreds of people on the net with the same problem. How about a fix?

Re: The service cannot be accessed at this time. AGAIN!

Anonymous — Mon, 12 May 2014 22:55:29 GMT

Hi there

Sony do read the forums (from time to time) - however these forums are primarily a community focused forum. If you want a direct answer from Sony, you must contact them directly. Details are : HERE

However upon contacting Sony support, they normally suggest the following:

Ensure that the firmware is upto date
Perform a factory reset.

Factory resets takes no more than 15 minutes of your time (I've done it enough times myself to know) -

So what have you got to loose - 15 mintues or a lifetime of problems with a [insert another brand] TV

Cheers

Re: The service cannot be accessed at this time. AGAIN!

npomfret — Sat, 31 May 2014 16:50:01 GMT

Thanks for the link. They replied with the inevitable "just do a factory reset" which to be fair did actually work. Very annoying though, it takes forever to get it set up again.

Re: The service cannot be accessed at this time. AGAIN!

pradeepmanoharan — Sat, 14 Apr 2018 16:32:44 GMT

while i open youtube app it could not open instead it show " The service cannot be accessed at this time" . i request you to please give solution

Re: The service cannot be accessed at this time. AGAIN!

nnowshad — Mon, 16 Apr 2018 12:49:37 GMT

The factory reset worked well and problem is solved now - thank you so very much! My TV software auto update was switched on and it was an unsuccessful software update I guess 😀

Thanks again and best wishes,

Nasim Nowshad from Dhaka Bangladesh.